In order to use your own router with Virgin Media broadband, you'll need to plug your new router into your Hub, using Virgin’s kit as a modem. Scroll to Parental Controls. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. Payment by Direct Debit. They worked fine until we moved house and were provided with a new hub. However, he has discovered a hack, where he can create a duplicate of. Access control has now bee removed in the latest firmware update for Home Hub 2 so now reliant on BT app access controls which are barely worth switching on for all the good they do. However some of the childrens devices can connect to wi fi during this time even though I switched off. Norton Family provides parents with the insights they need to help keep their child safer and focused when online. Scroll to the 'BT Parental Controls' section and click the Manage BT Parental Controls link. Hi Trendy. It's free for all BT Broadband customers. Enable parental controls. The parental controls set for your Broadband Backup may be different to those on your normal hub. Broadband. Shortly after (could be minutes or hours) the control set-up have no impact and another device stops working. BT Parental Controls help keep your children safe online. Hi - we have used BT parental controls on our home wifi for over year with no problem. Here’s how you can set up a passkey for all purchases. BT Parental Controls is a network based solution designed to help parents protect their children online. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. That was around a week ago, and it still. Even when only one device has a control set, it randomly changes to another. The Wi-Fi network name has been changed and the BT 4G Home Hub has been set up as a Wi-Fi hotspot, so you can access the internet wirelessly from your devices. Setting up Smart WiFi. If this happens, you may not be required to enter the parental control PIN, even when parental controls are switched on. Customise settings. Compatible line required otherwise £49. Over the past few days I tried all the options and received the notifications emails but nothing is blocked at all in. BT Home Hub 5. Up close, we saw similar file-transfer speeds to the TalkTalk Super Router, with 802. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. . On the Home Hub 4 I could restrict internet access times for each connected device individually so could limit the internet hours on my daughters phone. It works by looking at the main purpose of the site. You'll find it on the back of the Hub if you haven't updated it. 168. Search Active discussions Logging into a My BT account with a BT ID. Ensure that parental controls are managed. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. Non-BT business hub or router: It's preferable that you use a BT Business Hub. 5. This fault was really tough to figure out. That’s why we include BT Parental Controls free with all our broadband packages. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Maybe change the password, adjust the parental controls or switch off the hugely irritating Smart Setup. The latest firmware for the SmartHub 2 is: v0. We regularly release software upgrades for our Hubs. Check BT Broadband status. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. The Deco X60 roughly doubles the speed of the regular BT Whole Home Wi-Fi in medium-range tests but lags behind our current favourite 802. Getting your T8/T8-S set up at first use. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. with this Mini Hub. Some more links on the ISP's blocking content (Virgin & BT Customers):BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Email; Billing. Figuring out what kind of parental control is best is entirely based on your own family's needs. If you need your Mini Hub in the future, contact us. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn. From the app, click More then select Your wi-fi network. We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. Use your parental control PIN to control access to programmes with an age rating. First flush any old invalid DNS entries. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist. So initially i had a BT hub 2 and two discs which were working without issue, absolutely flawlessly out of the box - apart from parental controls were not working. I have restarted the Smart Hub but still does not work. 4. Download the app and connect it to your camera to: - get sound and motion alerts straight to your phone, so you’ll be the first to know when something happens. Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tab“@TherionWare Hi - If you open a browser and enter 192. Re: Please help- no parental control at all. My trying to setup parental controls to limit my kids computer & phone usage. indd 1 06/06/2017 08:54. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Parents be aware that the latest firmware update has removed the ability to manage access control in Home Hub 2. You will then see a page telling you that BT are activating your Parental Controls. For new box owners on BT Broadband usi. . My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. Find ‘Manage your extras’ towards the bottom of the page. Just change the BTID password and that will stop access to BT WIFI. This Mini Hub’s yours to keep Keep it somewhere safe. We’re busy sorting your broadband We’ll tell you when your broadband’s up and running so you can reconnect your devices to your Home Hub. When using Netflix I keep getting errors and am unable to connect. (Make sure you’re connected to your home network. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. So far there’s no major reason to upgrade to the Home Hub 5. How to use Quick Support. Then click on Configure. If you’ve lost the password. Non worked and the advisor raised a report promising a solution within 72 hours. TV parental controls . . It is quite easy to do, log in to your BT account and select your products, the HALO should show up. I have a BT Home Hub 5a running OpenWRT 19. GET YOUR DIGITAL TOOLKIT. Parental controls can support you in your efforts to keep your kids' internet experiences safe, fun, and productive. I have seen other posts with similar issues and have tried the solutions recommended. 0:37. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. Money. One of the easiest ways a child can bypass your parental controls, whether it be on Windows 11/10 or other platforms, is by taking full advantage of a free VPN. 1. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Like others have said, if you have a virgin media smart hub, get one of these. . The Parental Controls are separate to the wifi controls, to set them up see below. Here’s how we can help. 168. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. Parental Controls not working My wife and I have successfully used the BT App to control the internet access for our teenage son, especially at night. I have just returned from a weeks holiday where I was using BT internet in our holiday home. Click the Settings tab, at which point you’ll be asked to enter your admin password. It's really easy to set up BT Web Protect. Welcome to this user forum. . A site is being blocked incorrectly by BT Parental Controls. 3. ive checked settings and parental controls is disabled. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Many others have the same problem. . I was with BT for internet. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. You have had too many unsuccessful attempts to login. Logging into a My BT account with a BT ID. Getting your T8 set up at first use. 5. . As posted by @licquorice you need to opt out of BTWIFI you cannot just turn off your hub. Go to solution. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. . It’s designed for the majority of users who just want simplicity; for power users, it’s not the right solution. You’ll be asked if you want to Activate Parental Controls, select OK. Thanks will do. 1. Remember that parental control settings are only one part of online safety. Browse . But thanks to BT’s free Parental Controls, you don’t have to worry. com & Community; Broadband. 07. I've flushed the cache on both MS Explorer and Google Chrome (I'm running Windows 8. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. Setting up. Then we’ll switch off the Mini Hub. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. 1. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. BT Smart hub 2 parental controls. (7 pages) Switch BT smart hub User Manual. Hi I have a BT Home Hub 5a running OpenWRT 19. 1. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. . For our Broadband Service Test tool, we’ve been recognised for the ‘Best Digital Customer Experience’ at the UK Customer Experience Awards 2023. The only option is the BT Parental controls, but they only work if devices are using BTs DNS servers. Log in to My BT with your BT ID 2. Reply. I have asked a moderator to provide assistance, they will post an invite on this thread. Pay nothing until Spring 2024. com & Community; Broadband. Includes a BT Home Hub (unless BT has already provided you with one). Parental control pin. I bought it to replace a flaky BT Home Hub 5 after signing up fpr BT Inifinity. BT Home Hub Parental Controls causing Script Errors. Slide the button to Off in the BT. You should be able to do this with certain 3rd party routers however, but not on the Business routers. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. BT Parental Controls. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. I assumed the problem would dissappear when I returned home and was using my own (Talk Talk) ISP. The Netgear does the job I bought it for and I am happy with the speeds I get when multiple devices are connected. The mobile blocking is working perfectly but the router function just isn't working. They work best when used openly and honestly in partnership with your kids. It takes into account the first part of the site address, such as; "and not the information after this. 30K views 8 years ago. You can use any router you like as long it is the appropriate type for the service you have. Then we’ll switch off the Mini Hub. 4. To find out how to use it, just click on the dropdown for your Hub. Enter your BT hub admin password. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of. Features are geared towards people, trying to shape traffic for gaming. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. BT Parental Controls can help limit the potentially harmful content that your children watch online. BT Parental Controls. With the power to block unsuitable sites from every device that connects to your BT Home Hub, you can have peace of mind when online. My BT parental controls has never worked since I moved home (fine at old address). BT Security & Parental ControlsI've recently started using a Hub 4. Yes, that is correct. . For your child to connect to BT WIFI they need to use your BTID and password which they must have obtained from you or the home. BT parent controls and web protect are enabled. 5hrs trying to figure this out. Once it’s charged, you’re ready to go. g. This Mini Hub’s yours to keep Keep it somewhere safe. BT Parental Controls. Home phone including Digital Voice; BT. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2. I am trying to override a blocked site but BT. 99 connection charge may apply. The parental controls have not worked since it was connected. Two-thirds of children think parental controls are a ‘good idea’ and help protect them from. Use your parental control PIN to control access to programmes with an age rating. Combating that is one of the best uses of Xbox parental controls. I can’t give you written evidence, but I can assure you that turning off the Parental Controls works, it did for our household. 1 254, as BT chap suggested). Clicking on "Manage BT Parental Controls". There are three predefined filter levels (strict, moderate and light) available or you can customise your protection. Plug the power cable into the back of your hub. These filters will. 168. Peel off and apply the pre-paid returns label on top of the original mailing bag label. As you cannot alter the DNS settings on the home hub, its not really practical for most users. If the MAC address is changed, then there would be no connection. This seems same problem than many BT customers have posted here. 3. The GoHenry pocket money card is a smart solution for managing your child's money and. Payment by Direct Debit. They are the only BT employees on this forum, and are based in the UK. Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks agoI have enabled parentel controls and blocked Media Streaming from the options etc, You Tube site and some others won't work when i have done this, but he seem's to still be able to access other sites to watch movies on!!! Please Help? Is there anything I can do to delete his computer via WIFI fr. Re: Parental Controls. Then click ‘Setup BT Parental Controls’. YouView from BT; BT Sport on. Don’t know why iCloud suddenly became a rogue connection barred by the controls but it did at the end of July for us. Each time you turn it off, you'll need to verify your age again by entering credit card details. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. You can change it at any time. Short of locking away the hub and. BT Virus Protect works on compatible PC/MACs. From the app, click Your products, scroll down, and select BT Parental controls in the Your Security settings section, then click Manage. Port forwarding: allowing external access to a device on your home network. I spent a lot of money of a TP Link set up, seeing it was a reliable and good value package (3 x M5s). Remember that parental control settings are only one part of online safety. . 0 Ratings. It will also prevent you from. However, since BT Parental Controls are designed to block or allow whole websites, you may find that adult-focused streaming services are blocked, while some services such as Netflix may be allowed since they offer age-appropriate content for children to watch as well. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. Reply. All the action for a fraction. Press the Xbox home button. Hi, I am new to forums but thought I would give it a go as I am now getting desperate for a resolution. BT parental controls. Re: Parental Controls - Time restrictions. Another option would be to subscribe to a free, third-party service such as Open DNS which I've used successfully at home for this purpose for some years now. A couple of days ago I was suddenly unable to access LinkedIn from any wifi enabled device from home, and from any browser. 4. BT Parental Controls allow you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot. Parental Controls set-up tutorial for BT Internet Connections. 02. How to open the Hub Manager. Turn on Restrictions. You can change it at any time. The BT Home Hub 5 supports high-speed 5GHz wireless 802. Click on the device from the list. To check if your Content Controls are active at any time, just repeat steps 1-5. Come on BT this is hardly responsible family friendly behaviour in the mi. 0 Ratings. I have the Safeguard on already with lots of items blocked (porn, weapons etc) but it doesn't seem to work so well when I test it out. Set up Smart Hybrid Connect. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. I get an email telling me I have made the changes and have active parental controls, but nothing. Scroll down to BT Web Protect and click Switch on BT Web Protect. Hello I have spent considerable time trying to get my BT parental controls to work, reading the BT website FAQs and have spent an hour talking to BT 150 about this issue. Sorry you can't get the Parental Controls to work. Switch BT Home Hub Quick Start Manual. Broadband parental controls help you protect your children against inappropriate websites. You’ll be asked if you want to Activate Parental Controls, select OK. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. TP-Link Deco parental controls: set up and what you can do. READ: BT Home Hub 5 hands-on. 168. 254 in a web browser to open BT Hub Manager. Here are some answers to help you. Hello My parental controls do not work. This will give you access to the BT Home Hub’s settings screen. This morning i plugged in the new hub, set it up etc and noticed it wasn't quite behaving normally. Scroll to Parental Controls. Please would someone post the fix in words as an answer to this. Its probably being blocked by parental controls or BT Web Protect. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Ive been into hub settings and its saying there is. You cannot do anything on the BT Home hubs. BT Business Smart HubBT. This needs to be entered twice. The easiest way to access the BT Smart Hub Manager is to type 192. Values are below, however, its not working and access is NOT restricted. My Home Hub 5 has no restrictions. Please try after 15 minutes. Yes, Parental Controls work on all BT Broadband services, as they work at network level and are not dependent on which home hub or other router you use, as long as you use BTs DNS servers. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Hi BT Community. Search Active discussionsLogging into a My BT account with a BT ID. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. Web Protect. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. 65% of young people aged 11-16 are in favour of the. Is there any way in which I can get around this proble. Scroll down to the ‘My Extras’ section and click Personalise your settings in the ‘Parental Controls’ panel. . You also have. Internet Matters supports parents and professionals with comprehensive resources and expert guidance to help them navigate the ever-changing world of child internet safety. You have had too many unsuccessful attempts to login. BT Parental Controls allow parents to fixed filters on their home wi-fi network to manage what type in websites their children can access and minimise harm. BT Wi-Fi Get free unlimited access to our wi-fi hotspots. With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily. Take control of 3. Click on it and you’ll be prompted to set up a PIN. . . . Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. Phones pretty much the same-connected automatically when home. 99 a month. 11ac speeds reaching an impressive 50. Values are below, however, its not working and access is NOT restricted. BT Home Hub Parental Controls causing Script Errors Setting up a Kids Profile for DroiX® How to use Quick Support. Our customisable filters let you tailor internet access to suit your needs. Push the hub’s Power button. 3. - see in the dark – the app comes with night vision. If you’ve not changed it previously, it. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. 3. BT Home Hub 4: Features. 254 in a web browser to open BT Hub Manager. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Find out how to fix any problems you might be having with BT Parental. If you need your Mini Hub in the future, contact us. It's quick and it's free! It's really easy to set up BT Web Protect. Updates software etc but still get asked for pin only happens on subscripton channels. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Parental Controls set-up tutorial for BT Internet ConnectionsHi I am having to reboot my home hub regualrly (on the advice of a BT team member on their helpline). To charge your Mini Hub Use the Micro USB cable or other suitable charger. Thanks!Parental Controls not working. Parental controls for Apple, Android and other devices. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. Re: Amazon Firestick stops working with BT parental controls. You can change it at any time. My parental controls do not work. 2. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. (21 pages) Switch BT Home Hub 5 Information And Troubleshooting Manual. Home phone including Digital Voice; BT. I have read of similar issues posted in this Com. You would need to step up to more advanced routers. Download Link - Direct Download, Instant Download. Ft. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. Thanks for posting about parental controls blocking instagram. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Spam and pop-up blockers. How do you access the BT Smart Hub Manager? BT Smart Hub Manager. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. If you run into difficulties or have a question about BT’s products and services, join our community and. Business hub - need to install parental controls as kids on internet for schoolwork.